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  • SAPPUN
    ETC 893360
  • US $ 1.07
  • We provide freeshipping to any country when you purchased
    over [[$100.00]]
    (You can save $[[29.62]], besed on 1kg)
    색상
  • Total Quantity
    3 Piece
    Total Price
    $65.76

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SAPPUN

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  • SAPPUN

    ETC 893360
    뒤꿈치 세무패드
    •
      US $ 1.07

      FREE SHIPPING is provided, when you purchased over [[$100.00]]
      * KPOP and LIFE categories are limited in 4kg. More information>>

    • 색상
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    • Product Information

    • Status
      New Product
      Worldwide Shipping
      Available
      AS Information
      Please contact OKVIT CS Team
      Return/Exchange
      No delivery feecharged for returning defective items.￦2,500delivery fee for returning non-defective items.

    • Seller Information

    • Seller
      SAPPUN
      Shop Name/Representative
      SAPPUN / 박정수
      Business No.
      201-86-40287
      Registration of Online Marketing
      제2014-서울중구-0652호
      Address
      서울 중구 다산로38길 7층 (신당동, 새결빌딩)
      Contact Us
      Tel : +82-70-8290-7900
      E-mail : help@okvit.com
      Contact OKVIT CS Team >

  • Item Tag

    #acc #shoes #shoes #etc

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> OKVIT ACCOUNT

How to change email which registed as OKVIT account?
Sorry to tell you that email is not changeable.
If your email is not usable, suggest you create a new account with your new email.
Forget password! How to reset it?
Go to Sign in page
> https://www.okvit.com/member/signin_form/

Click the "Forget?" button on right side of password. Enter the requested infromation to get a temporary password by email.

If you forgot your information or didn't find email, please contact OKVIT CS Team to request a temporary password.
What's difference between regular member and wholesale member?
Wholesale member is for company customers. A business license copy is necessary when you apply for the wholesale member.
How to create an OKVIT account?
You will be able to place order after create an OKVIT account.
If you want to create a new account, pelase go to this page
> https://www.okvit.com/member/signup_type/

> CANCEL & EXCHANGE & REFUND

Cancel Items or Orders
You can cancel items or orders that haven't entered the international shipping process contact with OKVIT CS Team.

Information needed to process cancellation >>
1) Order number
2) Items' name which you wish to cancel
3) The reason of cancellation
* If you state the reason of cancellation or the problem, CS Team will be able to give you better suggestion to solve this problem.

After submitting the cancellation, we'll send an email to notice you.

Cancellation Process:
1) Submit cancellation request from customer.
2) Transfer the message to seller.
3) Process cancellation and refund by seller.
4) An email is sent to your email address to notice you that cancellation is completed. You can also confirm that the order was cancelled by visiting "My order" page.

Notice:
1. Message sent after work will get response on next day.
* OKVIT working time is from 10:00 am to 17:00 pm (Korea Time). Day off on Sat, Sun, Public holiday of Korea.
2. Please give sellers 2~3 business days to process cancellation after submitting request.
3. If shop have shipped out your items, cancellation fee will be charged. For more information about cancellation fee, please refer to FAQ - Cancel & Return & Refund -"Cancellation Fee".
4. Some items are Non-Refundable. For more information about non-refundable, please refer to FAQ - Cancel & Return & Refund - "Non-Refundable items"
5. For more information about refunds and refund amounts, go to FAQ - Cancel & Return & Refund - "About Refunds"
Cancellation Fee
What is cancellation fee?
Cancellation Fee is that the losses of Korea domestic shipping fee by reason of customers cancellation request. If shop has shipped items to OKVIT warehouse when they get cancellation request from customer, customer should take responsible for the Korea domestic shipping cost losses.

How to calculate cancellation fee?
Cancellation fee is KRW 5000 (about $4.5) for each shop.
(One shop $4.5, two shops $9, three shops $12.5...)

How cancellation fee is charged?
If charged, cancellation fee will be deducted from your refund.
In case shop has not shipped your items or orders, you will get full refund without cancellation fee deducted.

Cancellation fee may be charged in following 2 cases.
1) Before order shipped international, customer requested to cancel orders or items, but items has been shipped by shop.
2) In case of return after customer received items, cancellation fee will be deducted from refund.
Return Items You Ordered
Items shipped from OKVIT.COM can be returned within 5 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Return Policies:

1. Return Cost
If the reason for return is neither a result of an OKVIT.COM nor seller's error, the cost of return should be at your own expense. Return cost include following two sections:
1) International shipping cost to Korea
2) Cancellation fee of $4.5, which deducted from your refund by each shop.

2. In this case, items are not returnable
1) Damaged, defective, signs of use, stains, laundry, applied perfume, repaired, missing tag
2) Pre-order, custom-made, imported items, some of gold and silver products, earrings, underwear, digital Products, tickets, stated non-refundable on detail page
3) Exceed 5 days of receipt of shipment

3. How to request return?
Contact with OKVIT CS TEAM (Please refer to "How to contact us")

4. What information should be stated on question board?
1) Order number (ex. K190******)
2) Item's name
3) The reason of return
4) Tell us whether agree with return policy above.

After submitting return, we'll send you a confirmation message and you can find it on My page > Message > Answered completion section.
In the meantime, we will check with seller about whether it is returnable.
When get the feedback from seller, we will send an email to notice you the return address and some attentions.

5. Prepare your package for return.
Pack your item securely and insert "OKVIT Return Label" filled out and ship out the parcel.
* You should ship out your return parcel within 3 days from received return address.
* You should make sure that return parcel will arrive at Korea within 10 days from shipped out.
If not, seller have the right to refuse making refund due to item out of season.

6. Reply us with your tracking number.

About the refund:

After the seller has received your item, it can take up to 1~2 weeks for us to receive and process your return.
When shop received your items and confirmed the condition of items are well, we will send you confirmation message and make a refund.

- Note –
International shipping is different from domestic shipping that it takes a long time to deliver to destination. Please understand, if you keeps products a long time, when it shipped back to Korea, seller is impossible to sell it in normal price due to season off. When you wish to return, please take action ASAP.
1) We suggest you inspect all products right away at the time you received parcel, in case item damaged, wrong item shipped, wish to return or other issue. In case exceed return available period, return is not available regardless any reason. We will highly appreciated if you make request of return at the day you received parcel.
2) You should ship out the parcel in 3 business days after we sent the email of return address. After get the confirmation of return submitted, return address will be sent to you within 2 business days generally. If you have a return request, please check your inbox as well as junk box in time in case didn’t find email and miss the return available time.
3) When ship back the parcel, you should make sure it will delivered to Korea in 10 days. In case shipping delays serious, refund might be not available due to item out of season. Suggest you check the shipping speed with express company in advance.
4) Please be care when try on. In case foundation or lip makeup stained the clothing, refund will be refused by seller, especially collar and neck-line.
About Refunds
▶ Credit card & Union pay refunds process

You will receive refund in 14~30 days after cancellation day.
Amount will be refunded to the payment method you used when order items.
Refund to other card, or left it as a point is not available.

Ⓐ If order payment has deducted from your card, refund will show on the bill of the next month.
Ⓑ If refund is processed by twice, you may receive it separately. In addition, some times, one refund will show on the bill of this month, other one will show on the bill of next month. It depends on the cancellation day.
Ⓒ On your bill, you will see "KG_INICIS" made a refund to you, not OKVIT.
ⓓ Since KRW is the base currency on OKVIT, how much you will receive is based on the exchange rate.

▶ Paypal & Alipay(支付宝) refunds process
Ⓐ If you used credit or debit card linking with your Paypal or Alipay, the refund will be back to that card. Depends on your card issuer, it may takes up to 30 days for your refund to appear on your card statement.
Ⓑ If you paid using your Paypal & Alipay balance, the refund will be back to your PayPal account.
Ⓒ If you paid using both card and your PayPal balance, the amount paid with the card is refunded to that card. The remaining amount will be refunded to your PayPal account.
Exchange an Item
Trade your item for a different size or color is impossible on OKVIT.COM. We suggest you cancel the item you ordered at first and place a new order to purchase the option you liked.

How to cancel ordered item and place a new order?

1) Contact with OKVIT CS Team to cancel the item you ordered.
2) Place a new order with international shipping fee, which is attached automatically.
3) Reply us and request combine new order with original one and international shipping fee refund.

- Note –
- If seller has shipped your item at the moment when OKVIT contact with them, cancellation fee will be charged and it will deducted from your refund. Cancellation fee is $4.5 for each shop.
- When you request exchange option, some of the sellers might have to order items from manufactures once again, which might led to additional 7~10 days shipping delay.
- Option you order may out of stock during the preparing period.
- Non-refundable items, such as customized items, are not exchangeable.
- If the item you wish to exchange is shipped out from OKVIT warehouse or have been received, suggest you return the original item and place a new order.
Non-Refundable Items
Some items are non-refundable because of characteristic itself.

1) Kpop Items
All of kpop items are non-refundable. For some items, cancellations after payment completed are not allowed.
Most of KPOP items are pre-order items. Customer can order items during pre-order period. After pre-order period, shop will begin to produce items according to order list. If you cancel items during producing period, shop cannot sell it to anyone one else because order period ended.

2) Handmade & Customizable Items
Due to personal configuration, inscription, or design on these products, seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival. Include customizable shoes, customizable clothes, pre-order jewelry and watches, ect.

3) Underwear
Underwear, sock, legggings, stockings are not refundable on OKVIT, but may be refundable.

4) Stated Non-Refundable on Detail Page
For some items, it stated items are non-refundable on detail page. Or set non-refundable as an option, you can find it when add items into cart(It may be in Korean language). In this case, items are non-refundable according to the policy of sellers.

5) Exceed 5 days of receipt of shipment
Exceed 5 days of receipt of shipment, any return and refund will be not available. In case of return, damaged, wrong items or any issue to let you request a refund, you should make sure that contact us within 5 days.

6) Damaged, defective, signs of use, stains, laundry, applied perfume, repaired, missing tag due to customers mistake
Q. Why my order is cancelled without my permission?
If order is cancelled without your request, it should be caused by following reasons
>
1) Items on OKVIT are sold by individual sellers. Some of them may order items from manufactures after customer purchased items. But for some items, manufactures may have stopped producing when seller place order. It will led to a cancellation without your permission.
But we will do the best to notice you by email, if seller requested.
2) Battery, frozen food, fragile products or items cannot be shipped by air will be cancelled when OKVIT warehouse check and package your order. We will notice you by email about the reason of cancellation.

Waht should I do if the remaining amount is less than free shipping standard after cancelled?
You don't need to do anything. You will still enjoy free shipping because this problem is caused by provider.
Q. When can I get a refund?
It will take 2~3 weeks to get a refund after cancellation completed.

* Please note that, on your card bill, refund company is KG_INICIS, not OKVIT.
* Refund is processed by each brand seller. If you ordered from 2 sellers and requested to cancel the entire order, you may get refund separately.
取消商品或订单
您可以联系我们，申请取消尚未进入海外配送环节的商品或订单。

接收您的信息之后，我们会安排联系卖家取消商品或订单。
完成取消后，我们会以邮件的方式通知您。同时，您还可以在“我的订单”页面进行查询。

[注意]
1. 工作时间结束后发送的信息，将于下一个工作日上午进行回复。
OKVIT工作时间：韩国时间上午10:00~下午18:00（周末、韩国节假日休息）
2. OKVIT受理取消之后，卖家会在2~3个工作日内完成商品取消。
3. 当商店已发货时，将收取取消手续费。如想了解更多取消手续费详情，请参考FAQ-"取消&退货&退款"-“取消手续费”。
4. 部分商品属于订购后不受理退换货、取消的商品，如恤了解详情，请参考“不退不换商品”
5. 关于退款详情，请参考“关于退款”
取消手续费
什么是取消手续费？
取消手续费是由于客户申请的取消请求，而导致的国内快递费损失。客户申请取消已发送商品至OKVIT物流中心时，客户需要自行承担因此造成的往返韩国国内快递费损失。

如何计算取消手续费？
取消手续费为5000韩币/家商店，
（一家商店约为4.5美元，两家则为9美元，以此类推~）

如何收取取消手续费？
如果需要收取取消手续费，该费用会从您的退款中扣除。

以下两种情况会产生取消手续费
1）客户申请取消已发送商品至OKVIT物流中心的商品时，会从退款中扣除取消手续费。
2）客户收取商店后，需要退货时，将扣除取消手续费后进行退款。
退货规定
大部分情况下，从OKVIT.COM订购的商品均可以在收取后5天内申请退货，部分特殊商品根据其自身特性，会有不同规定。

【退货政策】

1.退货费用
导致退货的原因不是OKVIT和卖家过错时，退货费用需要客户自行承担，退货费用可分为如下两条：
1）配送回韩国的国际运费
2）取消手续费约合4.5美元，该费用将从退款中扣除。

2. 下列情况不接受退货
1）商品受损、瑕疵、使用痕迹、污渍、洗涤过的商品、喷洒香水的商品、改动过的商品、丢失标牌的商品。
2）预售商品、定制商品、含金银成分的高价饰品、耳环、内衣、数码产品、票据、详图上标有不退不换的商品（有些商品是韩文标注）
3）收取超过5天

3. 退货步骤
1）联系我们并告知如下信息
订单编码、需要退货的商品名称、告知您同意退货政策和费用
2）我们会联系商店，协商是否可以退货
3）商店同意退货后，我们会以邮件的形式通知您退货地址和注意事项
4）打包包裹并发送至指定退货地址
- 请妥善打包您的包裹，并将填好的“OKVIT退货标签“插入到包裹内
- 收到退货地址后，请在3个营业日内发出您的退货包裹
- 您需确保您的包裹在10个营业日内到达韩国
5）发送包裹后，请回复您的单号，以便查询配送状态

4. 退款
卖家收到您的商品后，验收商品后，会在1~2周内安排退款，完成退款后，我们会发送电子邮件通知您。
如需了解更多关于退款问题，请参考“关于退款”
关于退款
▶ 信用卡 & 银联卡退款流程

在完成取消后，您将在14~30个工作日内收到退款，钱款将退回至您最初使用的结算方式上。
无法退款至其他账户或退款为积分。

Ⓐ 如果结算时的钱款已从信用卡中扣除，退款将显示在下一个月的账单上。
Ⓑ 如果退款分两次进行，您将分别收到退款。另外，根据退款时间，有时还有可能发生一项退款显示在前一个月的账单上，另一项退款显示在下一个月的订单上。
Ⓒ 在您的信用卡账单上，您会看到“KG_INICIS”给您退款，而不是OKVIT。
ⓓ 韩币是OKVIT结算的基础货币，您获得退款多少收汇率变动影响。

▶ Paypal & 支付宝退款流程

Ⓐ 如果您使用绑定的信用卡或借记卡结算，退款将退回至绑定的卡上，根据您使用的卡行，到款时间略有不同，最迟30天内钱款到账。
Ⓑ 当使用Paypal或支付宝结账时，退款将直接退至您的Paypal或支付宝账户。
Ⓒ 如果您同时使用绑定卡和Paypal结算，卡结算部分退回至卡，Paypal结算部分退回至Paypal.
更换颜色或尺寸
订购完成后，一般情况下将无法更换颜色或尺寸。如需更换，请先取消原来的商品后重新下单。

如何取消原商品并重新下单？

1）联系OKVIT客服中心，申请取消想要更换颜色或尺寸的商品
2）下单订购想要的尺寸或颜色，与国际运费一起完成结算
3）联系OKVIT客服中心，申请捆绑配送，并要求退还国际运费。

- 当卖家还在备货状态，未发送商品至OKVIT物流中心时，不收取换货手续费。
- 当卖家已发货，将收取换货手续费，手续费每家店5美元。

[注意]
- 当OKVIT联系商店申请取消原商品时，如卖家已发货，则扣除取消手续费4.5美元后退款。
- 当您申请更换颜色或尺寸时，部分商家需要重新向制作商下单，这有可能导致配送延迟7~10天。
- 更换的尺寸或颜色，在订购后有断货的可能。
- 结算换货手续费后，发现您需要更换的商品已断货，您可以选择获得10美元优惠券以做补偿。
- 不退不换商品，包括定制商品，无法换货。

2）如果商品已经从OKVIT物流中心发出，或者您已收到该商品，建议将您申请退货之后，重新订购您需要的商品。
不退不换商品
部分商品，由于其本身特性，付款完成后无法受理退换货。

1）KPOP商品
所有KPOP商品均属于不退不换商品，部分商品在完成订购后，不受理退款。
大部分KPOP商品为预售商品，客户可以在预售期订购商品，预售期结束后，卖家开始根据订单着手生产商品。如果您在生产期间申请退款，卖家生产商品后，将无法转售给其他客户，因此KPOP预售商品不退不换，敬请谅解！

2）手工制作 & 定制商品
定制商品、镶嵌个性符号、特殊设计商品均不受理退换货，本身商品瑕疵除外。包括手工定制鞋、定制服装、预售商品、珠宝首饰、手表等。

3）内衣
内衣、袜子、丝袜、打底裤均不受理退换货，但在商家同意的情况下，可以受理退款。

4）商品页面中标有不退不换的商品
商品页面中标有不退不换的商品，或将同意不退不换作为选项的商品，这样的标注可能使用了韩文，但这种情况下依然不受理退换货。例如： FIona商店的鞋包、katieshop商店的所有商品。

5）收货超过5天
配送单号记录中，投递超过5天的，不受理任何退换货。损坏、寄错商品、其他商品问题均需在5天内联系我们。
问题：为什么我的订单在没有我的确认下被取消了？
下面几种情况会导致订单突然被取消：

1）商品断货。OKVIT销售的商品均属于各卖家，部分卖家会在收到订单后，向制作商下单。部分商品在商家下单时，制作商已经停止生产，则会造成订购后断货的情况。
如商家申请，我们会尽最大努力通知您订单详情。
2）OKVIT物流中心在打包时，如有发现含有电池、冷冻食品、易腐商品以及其他无法空运的商品，将会安排取消。同时，会以邮件的方式通知您。

取消之后，总金额不足包邮标准的情况：
您无须担心，工作人员在核实订单后，会为您安排包邮。
问题：退款何时到账？
信用卡：取消完成后，2~3周内到款。
支付宝&Paypal余额：取消时即刻到账

注意：
* 退款公司显示为KG_INICIS，不显示OKVIT。
* 退款有可能会分多次到账，由于汇率变动，有可能会导致退款金额与结账金额不一致的情况。

> SHIPPING & SHIPPING RATE

Shipping Process of OKVIT
OKVIT is an open-market located in Korea. All products are sold by individual sellers. But you can shop products of over 2,000 brands and get them by once on our website. Please note, most of items are direct-selling by Korea official mall.

Our shipping process is as below >

Step 1) Purchase
Step 2) Seller begin to prepare items and ship to OKVIT warehouse
Step 3) Wait for all items delivered to OKVIT warehouse
Step 4) Get packaged on OKVIT warehouse and shipped out

-Note-

1) On the step 2, items you ordered may be cancelld due to out of stock.
2) If you ordered items from 3 brands, and 1 of them shipped your items but other 2 are not, your order will stay on the step 3.
3）When your order is shipped out from OKVIT warehouse, you will be able to find tracking number on My page.
General Shipping Times
※ General Shipping Times

Before international shipping, prepare items and ship to OKVIT warehouse takes 2~10 days. When you get tracking number, it means that your order has been shipped out from OKVIT warehouse. From then on, delivery estimates is based on your location and shipping speed. For more information about it, please refer to "International Shipping Times".

Step 1) Prepare items : 2~7 business days (depends on seller's conditions)
Step 2) Ship to OKVIT warehouse: 2~3 business days
Step 3) Get packaged in OKVIT warehouse: 2 business days
Step 4) International shipping: 2~20 days (depending on local conditions)
* To see estimated shipping times for your region, go to Global Shipping Times.

* Most sellers agree to ship to OKVIT warehouse within 5 business days of your purchase. But in case items you ordered not at stock, we do not exclude the possibility of additional delay.
* When 1 of your items arrived at OKVIT warehouse, order's status will change to "Delivered to OKVIT warehouse". But international shipping will begin after OKVIT warehouse get all of your items on one order.
* In case of Korea Holiday(Chuseok, Lunar New Year, summer vacation and other holidays) shipping delay from shop may occur.


※ KPOP Pre-Order Shipping Time

For KPOP pre-order items, seller will begin to ship items to OKVIT warehouse from the release date. Sometimes, release date will be 1~2 month later than pre-order day. As a result, serious shipping delay is expected. However, please do not worry about your order, it will be in normal process and all of the buyers are waiting for it, the same with you.

OKVIT will post Pre-order item's shipping schedule on Notice page, where you can refer to >
https://www.OKVIT.com/notice/list/

If there is no information caring about, you can contact us to know about the status of your items.

※ Customized item Shipping Time

For customized items, at least 2~3 weeks are necessary for sellers to produce your items. And after payment completed, cancellation will be not available, regardless of the shipping delay.

Note:
1) Order may be on hold due to lack of shipping information, include no phone number, incorrect address, etc. In this case, we will notice you by email after your parcel get packaged.
2) Order may be on hold due to additional shipping fee charged. If you didn't pay for additional shipping fee in case ordered items under KPOP, LIFE, hair&body categories, order will be on hold until payment completed.
Global Shipping Times
When you get tracking number, it means that your order has been shipped out from OKVIT warehouse. From then on, delivery estimates is based on your location and shipping speed.

Below is the information about express company and delivery estimates.

USA : DHL 2~3 business days, EMS 5~14 business days
Japan: EMS 5~14 business days
China: EMS 5~14 business days
Taiwan&Hongkong&Macau: SF express: 1~3 business days, EMS 5~14 business days
Singapore: SF express 3~5 business days, EMS 5~14 business days
Malaysia: SF express 4~7 business days, EMS 5~14 business days
Canada: EMS 5~14 business days
Austrilia: DHL 5~9 business days, EMS 7~15 business days
Europe: DHL 4~7 business days, EMS 7~15 business days
Other countries: DHL 5~7 business days, EMS 7~18 business days.

Note:
International orders may be subject to customs clearance procedures that can cause delays in delivery.

Before international shipping, prepare items and ship to OKVIT warehouse takes 2~10 days. If you wish to know more about it, please refer to"General Shipping Times"
International Shipping Fee
Free shipping event is going on our website. If order amount is more than free shipping standard, you will be able to enjoy international shipping free benefit.

But for some items, free shipping is limited in 4kg. In case overweight, additional shipping fee will be charged.

※ Completely Free Shipping Categories
In case you just ordered items under the categories of WOMEN, MEN, KID/BABY, cosmetics, ACC/SHOES.
Regardless of the weight, no additional shipping fee will be charged.

※ Free Shipping Limited Categories
In case you just ordered items under the categories of KPOP, LIFE, hair&body, free shipping will be limited in 4KG for each order.
If your parcel's weight is more than 4kg, additional shipping costs would be charged before shipped international.
But if your parcel is less than 4kg, there will be no additional shipping fee charged to you.

Since KPOP and Life items' weight is very different, we can't figure out the weight and fee in advance.
We will notice you whether additional shipping fee is charged after the parcel get measured in OKVIT logistic center.

※ Total amount drops blow to Free Shipping Standard due to Out Of Stock.
Due to out of stock, total amount drops blow to free shipping standard. In this case, you can still enjoy free shipping regardless of total amount.
But if customer requested to cancel some items on order, and it led to total amount drop down, additional shipping fee will be charged.
Received Damaged & Wrong Items
When you receive your order, please inspect your parcel right away.

What should you inspect?
1. Inspect the packaging for damage.
2. Inspect the item for damage after it has been unboxed.
3. Check that the product name and model number match your order confirmation.

When you receive wrong-delivered or damaged item, please contact us right away.

How to contact us?
Sign in your account and click the link to fill in the form
> https://www.okvit.com/qna/new
1. Order number (K**********)
2. Item's name
3. A picture of wrong-delivered or defected item (Attach it)
4. Tell us which part of item is damaged or which item is wrong delivered.
* Please note that file attached on email cannot be checked.

Please understand that it's impossible to check the damage or wrong-delivered if the parcel had been delivered exceed 5 days.
Package Missing & Not Delivered
Most of the orders should be shipped out within 1~2 weeks after payment. When your order get into international shipping process, you will be able to find tracking number on My order page.
Please check the shipping status by tracking number in case parcel delivered but you are not aware of it.

If your tracking information shows that your package was delivered, but you can't find it:

1) Verify the shipping address and phone number.
2) Look for a notice of attempted delivery
3) Check front gate, back gate, deposit box, APT secret guard, front desk or other place where can keep your parcel.
4) See if someone else accepted the delivery as well as roommate, neighborhood.
5) Some packages travel through multiple carriers
6) Check your mailbox or wherever else you receive mail.
7) Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

If you still cannot find it anywhere, please contact OKVIT CS Team right away. In the meantime, call express company at your place to let them find parcel for you.

-Note-
Parcel missing and not delivered is available to submit within 14 days of delivered, according to tracking information on express companies’ homepage. If you cannot find parcel anywhere, you should contact us within 14 days of deliver. In case over 14 days, it is impossible to find delivered parcel, since it has been a long time passed.
Notice of Writing Shipping Information
Since your order will be shipped from Korea, the accuracy of your shipping information is important when customs inspection and delivery.

1) Recipient name:
You should use real name(Full Name), which is consistent with your passport. If used nickname or abbreviated name, you might be troubled by customs issue when receive parcel.

2) Phone number & Mobile number
Please enter number only. Not enter symbols or blank.
You should make sure phone number is available for couriers to call you to receive the parcel. If phone number is not available, your parcel will be returned to Korea.

3) Address, city, state
- We suggest you use English to fill in address, city and state information. But in case of China, Taiwan and Japan, Chinese Simplified, Traditional, Japanese is available.
- You should write your shipping address in detail, include Room number and detail shipping address, in case parcel delivered to other place.
- Shipping to POBOX address is impossible.
- If you requested couriers to left parcel ahead of door, you should take full responsibility for any issue occur.

[Non-refundable Notice]

In these cases, customer should take full responsibility of package return or missing. And return and refund will be not available.

- Shipping address is incorrect or not clear, include absence of room number, etc.
- Phone number is incorrect or no answer.
- Package returned due to recipient absence of the addressee.

Please check your shipping information once again after complete payment.
Q. How to change shipping information?
You can change shipping information before order entered international shipping process.
If you want to change shipping information, please contact OKVIT CS Team with the information below>
1) Order number (K************)
2) Shipping information which you want to change.
Include Shipping Address, Zip Code, Recipient Name, Phone number.

If order has been shipped out from OKVIT warehouse, change shipping information is not available.
Q. What should I do when shipping delay?
Seven or more days passed, but items haven't been shipped by seller

Seller will prepare all items you ordered and ship them together to OKVIT warehouse.
But in case one or two items you ordered are out of stock and seller need to order them from manufacture, entire order will be delayed.

You can contact OKVIT CS Team to check which item is delayed and when seller estimate to ship them.

In addition, after get feedback from OKVIT CS Team, you can decide whether cancel the delayed item to let remaining items shipped quickly.
Q. Am I able to select shipment courier?
Unfortunately, customers can not choose certain shipping company.
We provide safe and fast delivery with carefully chosen couriers.
Q. Where to find and how to track your Tracking No. ?
According to destination countries, you may get tracking number of different express, include DHL, EMS and SF express.

Where to find and how to track your Tracking No. ?

[PC version]
Visit My order page and find your order.
You will find tracking number under the "Purchase" button.
Click the tracking number to track it.

-Note-
* Order get into international shipping process may under International shipping to customer, Delevery completed, Delivery confirmation, Delivery confirmed section.
* Please click tracking number to track it, not click the purchase button.

[Mobile&APP version]
On Mobile and APP, you can find tracking number on "My Order" page.
Click the tracking number(Red color) to track shipping status.
Q. Why did not I receive the full shipment?
If some of products you ordered are missing:

1) Some packages are shipped by multi-boxes. One box may be delivered first, and other one may be delivered later. Please check your shipping sheet to find whether it is shipped by multi-boxes.
2) Inspect the packaging box and find whether there is any damage on it. If so, please check whether product is possible to leak out from the damage part. Take a picture on the damage part and send it to us with your order number and item's name.
3) If package box is in good condition, but some of products are missing, please contact us with your order number and item's name right away.
Q. How to make additional shipping fee payment?
Free shipping event is going on our website. But in case of the foods, kpop, hair&body, life items, free shipping is limited in 4kg.
If your order include these items and parcel's weight is more than 4kg, you will get shipping fee request email after parcel get measured.

How to make additional shipping fee payment?
1) Go to "My Order" page
2) Click "Shipping fee requested" section to pay for the additional shipping fee.

***Please note that in case didn't order any free shipping limited item, please do not pay for additional shipping fee. Should you have any queries, please do not hesitate to contact us.
Q. Order status stays in Delivered to OKVIT warehouse and not update for a long time.
You can order various items from different sellers and get them altogether by once to save the international shipping fee.
But the process make it come true is as below >>

1) Customer order various of items from different sellers.
2) All sellers ship items to OKVIT warehouse.
3) Items get packaged and shipped to you from OKVIT warehouse.

You ordered items from different sellers. Some sellers may ship items to warehouse right after you purchased order, but some may need some more time to order items from manufacture.
But shipping status on My order page will change to "Delivered to OKVIT warehouse" at the time first item arrives.

If your order status stays in "Delivered to OKVIT warehouse" for a long time, it means some items are delivered to warehouse, but some are not.

You can contact with OKVIT CS Team to know which item is delayed from seller and when they estimate to ship delayed items.
普通配送所需时间
※ 普通配送所需时间

在进行国际配送前，卖家把准备的商品发送至OKVIT物流中心需要2~10天。
当您收到国际配送单号时，也意味着您的包裹已从OKVIT物流中心发出，到货时间需考虑物流公司和当地的配送速度。想了解更多相关问题，请参照“国际配送时效”。

步骤1）卖家备货：2~7个工作日（根据卖家自身条件，略有偏差）
步骤2）配送至OKVIT物流中心：2~3个工作日
步骤3）在OKVIT物流中心打包并准备海外配送：2个工作日
步骤4）国际配送：2~20个工作日不等（根据当地配送速度而定）

* 在有货的情况下，大部分商家均保证5个工作日内发货。但在没有现货时，可能会出现配送延迟现象。
* 订单中有一件商品到达物流中心时，订单状态将调整至“配送至物流中心”，然而，国际配送将在OKVIT收齐订单中的所有商品后开始。
* 韩国的节假日（包括中秋、春节、夏季休假和其他节假日）期间有可能出现配送延迟。

※ KPOP预售商品配送日程

卖家会在发售日开始逐次配送商品，有时发售日会比预售日晚1~2个月，由此可能会导致严重的配送延迟，您的订单依然处于正常状态，请不要担心您的订单状况，所有的买家都在等待发货。

OKVIT会在NOTICE页面发布预售商品的配送计划，请参考下面的链接
-> https://www.OKVIT.com/notice/list/

如果NOTICE中没有您想要了解的商品，您还可以联系我们咨询订单详情！
国际配送时效
商品从OKVIT物流中心发出后，您会收到记载单号的一封电子邮件，国际配送的速度根据各国当地配送时效决定。

下面列举部分地区和配送公司的配送时效：

美国: DHL 2~3个工作日、EMS 5~14个工作日
日本：EMS 5~14个工作日
中国：EMS 5~14个工作日
台湾、香港、澳门：顺丰1~3个工作日、EMS 5~14个工作日
新加坡：顺丰3~5个工作日、EMS 5~14个工作日
马来西亚：顺丰4~7个工作日、EMS 5~14个工作日
加拿大：EMS 5~14个工作日
澳大利亚：DHL 5~9个工作日、EMS 7~15个工作日
欧洲：DHL 4~7个工作日、EMS 7~15个工作日
其他国家：DHL 5~7个工作日、EMS 7~18个工作日

开始国际配送前，卖家需要备货，并将商品配送至OKVIT国际物流中心，需耗时2~10个工作日。如想了解更多详情，请参考“普通配送所需时间”。
国际运费
网站内正在进行国际包邮活动，订购金额超过包邮标准，即可享受国际包邮服务。
当下的包邮标准为100美元，
只要订满100美元，就可以享受国际邮费全免优惠！

※ 完全包邮商品
当您订购女装、男装、童装、化妆品、饰品和鞋包时，不论包裹重量如何，均不收取额外运费。

※ 限重包邮商品
当您订购KPOP、生活用品、护肤护发商品时，每个订单的包邮限重4KG。如果您的包裹超过4KG，需支付超出部分的运费。如果您的包裹没有超过4KG，无需支付额外运费。

由于KPOP和生活用品的重量差异较大，我们无法事先估算重量，我们会在包裹测重后通知那您是否需要支付运费。

※ 由于部分商品断货导致的总金额不足包邮标准
由于部分商品断货取消，导致总金额下降，并低于包邮标准时，您依然可以享受包邮服务。
但买家申请取消订单中的部分商品，因此导致总金额不足包邮标准时，需支付额外运费。
收到瑕疵&错发商品
收到订单时，请立即检查您的包裹。

需要检查哪几项？
1. 检查包裹的外包装是否有损坏
2. 拆开包裹后，检查商品是否有损坏
3. 检查到货商品是否与订单详情一致

当收到瑕疵商品或错发商品时，请立即联系我们。

如何联系我们？
登录您的账号，点击下面的链接填写申请表
> https://www.okvit.com/qna/new
1. 订单编码（K***********）
2. 商品名称
3. 错发或瑕疵商品的照片一张
4. 对瑕疵部位的具体问题说明
* 请注意，如果您选择发送邮件，我们将无法查看照片附件。

请在收到商品后立即检查商品是否完好，投递完成超过5天，则无法确认商品本身带有瑕疵或有错发问题，敬请谅解！
填写配送信息注意事项
您的包裹姜葱韩国寄出，因此在海关检查和投递过程中，配送信息的准确性尤为重要。

1）收信人
请填写真实姓名（全名），收信人名称需要与本人护照一致。如使用昵称或缩写名，在配送过程中有可能遇到无法解决的海关问题。

2）电话号码 & 手机号码
填写电话和手机号码时，请只输入数字，不要输入符号和空格。
您还需确认该快递员可以通过该电话号码联系到您，如果电话无法拨通或无人接听，您的包裹将被退回韩国。

3）地址、城市、省份
- 建议您用英文填写配送信息，但中国、台湾、日本等国家和地区可以分别使用简体中文、繁体中文和日文。
- 请尽量详细记载您的配送信息，包裹您的房间号码，避免包裹被配送至其他地方。
- PO BOX地址无法配送，请不要使用PO BOX 地址。
- 如果您请求快递员将包裹放在门口，您需对此后发生的任何问题负全责。

[免责条款]
以下几种情况，顾客将对包裹退回或丢失负全部责任，不受理退款和退货。
-送货地址错误或不清楚，包括没有房间号码等问题
-电话号码错误或无人接听
-收件人不在收信地址而导致的包裹退回

付款完成后，请再次检查您的发货信息是否有误，如有错误，请尽快联系客服。
问题：如何更改配送信息？
在订单还未您入国际配送环节上时，您可以更改订单的配送信息。
如需更改配送信息，请联系我们，并带上如下信息
1）订单编码（K*********）
2）需更改的配送信息
包括配送地址、邮编、收信人姓名和电话号码

如订单已从OKVIT物流中心寄出，将无法更改任何配送信息。
问题：出现配送延迟，我该做什么？
如商家未在7个工作日内发货，您可以联系我们催商店发货。
同时，如果您不想再继续等下去，可以通知我们取消延迟的商品，尽快发送已到货的商品。
问题：如何查询单号？
不同的国家会收到不同配送公司的单号，包括DHL、EMS、顺丰。

如何查询我的运单号?

[网页版]
进入”我的订单”页面并找到相关订单，在“购买”按钮下方可以看到运单号，点击运单号即可快速查询配送信息。
注意：请直接点击运单号码，不要点击号码上方的“购买”按钮。

[手机版&APP版本]
访问“我的订单”页面，找到相关订单号，点击红色的运单号码即可快速查询配送信息。
问题：如何向结算完成的订单里添加商品？
如需添加商品到已经完成结算的订单，请使用捆绑配送服务。
捆绑服务步骤如下：
1）确认您的原有订单还没有进入海外配送环节
2）选购需要添加的商品，与国际运费一起完成结算
3）联系OKVIT客服中心，申请捆绑原有订单和新订单，并要求退还新订单的国际运费。
这样，您就可以一起收到两个订单的商品，并获得包邮优惠！

[注意]
- 如果您的原有订单已经进入打包测重环节，无法进行任何捆绑服务。
- KPOP、生活用品等限重4KG的商品有可能被追加额外运费，请慎重操作。
- 我们会一起发送两个订单，如果第一个订单在很早前完成订购，捆绑新订单有可能会导致严重的配送延迟。
包裹丢失&未收到包裹
大部分订单包裹将在结算完成后的1~2周内发出，当订单发出之后，快递单号将显示在“我的页面”。
请注意查询快递配送信息，以免错过包裹投递。

如果您的快递单号显示已投递，但是您并没有收到包裹：
1）检查订单上记载的配送地址、联系电话是否正确
2）查询快递单号的配送信息，联系负责投递的快递小哥
3）查看投递邮箱、保安室、前台、公司快递接收点、周边快递网点等有可能帮您保管包裹的地方
4）询问周边邻居、室友、同事、朋友等，是否帮您代收包裹

经过以上寻找步骤，如果依然无法找到您的包裹，请立即联系OKVIT客服中心，并详细说明您遇到问题和已经进行的处理步骤。

注意：包谷丢失需要在包裹投递后14日内提交OKVIT客服中心，如超过14天，配送公司将无法找回包裹，OKVIT也将不受理此类问题。请时刻注意快递单号的配送状态，如果出现包裹丢失问题，请尽快联系快递小哥和OKVIT配送中心，尽早联系有助于找回您的包裹。
Q. How can I add items to original order?
When you want to add some items into the order which payment is completed, try combine service. The process is as below>

1) Make sure that the status of original order isn't get measured.
2) Order the items you liked and make payment with international shipping fee.
3) Contact OKVIT CS Team to request combine original order with the new order. And ask us to make a refund of international shipping fee which attched on the new order.

By this way, we will ship 2 orders together and you will get them by free shipping.

[Notice]
- Once your original order get measured in OKVIT warehouse, combine shipping will be not available.
- Considering free shipping limited in 4kg, combine KPOP and Life items may led to an additional shipping fee charged.
- We will ship 2 orders together. If you place new order long after the original order, combine shipping may led to shipping delay.
Q. How many orders are limited for combine service?
You can combine 3 orders at most.

> SIZE CHART

This is the size chart as a general representation size depending on the brand and design may be slightly different.
Please refer to the detailed description of each item are detailed size.

Women’s Top

XXS XS S M L XL XXL
KOREA (1) 44 55 55 66 66 77 77
KOREA (2) 80 85 90 95 100 105 110
CHINA 84-86 88-90 92-96 96-98 98-102 106-110 112-116
JAPAN 5 7 9 11 13 15 17
US 0 2 4 6 8 10 12
EU 34 36 38 40 42 44 46
UK 4 6 8 10 12 14 16

Women’s Bottom

XS S M L XL
KOREA 25 27 29 32 34
CHINA 62A 66A 70A 76A 80A
JAPAN 5 7 9 13 17
US 2 4 6 10 14
EU 34 36 38 42 46
UK 6 8 10 12 14

Women’s Shoes

KOREA CHINA JAPAN US EU UK
220 35 21 5 36 2
225 35.5 21.5 5.5 36.5 2.5
230 36 22 6 37 3
235 36.5 22.5 6.5 37.5 3.5
240 37 23 7 38 4
245 37.5 23.5 7.5 38.5 4.5
250 38 24 8 39 5
255 38.5 24.5 8.5 39.5 5.5
260 39 25 9 40 6
265 39.5 25.5 9.5 40.5 6.5
270 40 26 10 41 7

Women’s Shoe Widths

4A 2A B D 2E 4E
X-Narrow Narrow Standard Wide X-Wide XX-Wide

Men’s Top

XS S M L XL XXL XXXL
KOREA 85 90 95 100 105 110 115
CHINA 84 88 92 96 102 108 114
JAPAN 36 38 40 42 44 46 48
US 34 36 38 40 42 44 46
EU 42 46 48 50 52 54 56
UK 34 36 38 40 42 44 46

Men’s Bottom

XS S M L XL XXL
KOREA 28 30 32 34 36 38
CHINA 28 30 32 34 36 38
JAPAN 76 81 86 91 96 101
US 34 36 38 40 42 44
EU 44 46 48 50 52 54
UK 34 36 38 40 42 44

Men’s Shoes

KOREA CHINA JAPAN US EU UK
245 39 24.5 6.5 39.5 5.5
250 39.5 25 7 40 6
255 40 25.5 7.5 40.5 6.5
260 40.5 26 8 41 7
265 41 26.5 8.5 41.5 7.5
270 41.5 27 9 42 8
275 42 27.5 9.5 42.5 8.5
280 42.5 28 10 43 9
285 43 28.5 10.5 43.5 9.5
290 43.5 29 11 44 10
295 44 29.5 11.5 44.5 10.5
300 44.5 30 12 45 11

Men’s Shoe Widths

2A B D 2E 4E 6E
X-Narrow Narrow Standard Wide X-Wide XX-Wide

Ring Size

KOREA CHINA JAPAN US EU UK
5 5 5 3 4.75 F 1/2
6 6 6 3.5 6 G 1/2
7 7 7 4 7.5 H 1/2
8 8 8 4.5 8 I
9 9 9 5 9.25 J 1/2
10 10 10 5.5 10.25 K 1/2
11 11 11 6 11.25 L
12 12 12 6.5 12.5 M
13 13 13 6.5 13.25 M 1/2
14 14 14 7 14.5 N 1/2
15 15 15 7 15.75 O 1/2
16 16 16 7.5 16.25 P
17 17 17 8 17.5 Q
18 18 18 8.5 19 R
19 19 19 9 19.5 R 1/2
20 20 20 9.5 20.75 S 1/2
21 21 21 10 22 T 1/2
22 22 22 10.5 22.75 U
23 23 23 10.5 24 V
24 24 24 11 24.75 V 1/2
25 25 25 11.5 26 W 1/2
26 26 26 12 27.25 X 1/2

Baby 0-24 Months

US AGE WEIGHT (lbs) LENGTH (inches)
NB Newborn 5-8 Up to 20
3M 0-3 Months 8-12.5 20-23.5
6M 3-6 Months 13-16.5 24-25.5
9M 6-9 Months 17-20.5 26-27.5
12M 9-12 Months 21-23.5 28-30.5
18M 12-18 Months 24-26.5 31-32.5
24M 18-24 Months 27-30 33-34.5

Little Girls 2-6

US AGE WEIGHT (lbs) LENGTH (inches)
2T 2 Years 24-29 33-35
3T 3 Years 29-33 35-38
4T 4 Years 33-37.5 39-41
4 3-4 Years 37.5-42 42-44
5 4-5 Years 42-46 45-47
6 5-6 Years 46-53 48-49
6x 6-7 Years 53-58 50-52

Little Boys 2-7

US AGE WEIGHT (lbs) LENGTH (inches)
2T 2 Years 24-29 33-35
3T 3 Years 29-33 35-38
4T 4 Years 33-37.5 39-41
4 3-4 Years 37.5-42 42-44
5 4-5 Years 42-46 45-47
6 5-6 Years 46-53 48-49
7 6-7 Years 53-58 50-52

Girls 7-16

US AGE WEIGHT (lbs) LENGTH (inches)
7 6-7 Years 51-52 26-27
8 7-8 Years 53-54 27-28.5
10 8-9 Years 55-56 28.5-29.5
12 10-11 Years 57-59 30-31
14 11-12 Years 60-62 31-32
16 12-13 Years 63-64 33-34

Boys 8-20

US AGE WEIGHT (lbs) LENGTH (inches)
8 6-7 Years 51-52 26-27
10 7-8 Years 53-54 27-28.5
12 8-9 Years 55-56 28.5-29.5
14 10-11 Years 57-59 30-31
16 11-12 Years 60-62 31-32
18 12-13 Years 63-64 33-34
20 13-14 Years 65-66 35-36

Refund & Exchange

Exchange & Returns You can cancel orders within 7 days of receiving the items.
Exchange & Returns may not be accepted in the following cases:
1) The item has been damaged/made defective by the customer (except for the package being opened to check the item).
2) The item’s value has been remarkably decreased due to the customer’s usage/consumption.
3) The item’s value has been remarkably decreased due to the time-sensitive nature of the sale, so it cannot be sold again.
4) Unrecoverable liability has been made to the seller due to customization or unique production of items.
If you want to Returns, please contact OKVIT CS Team
Defective Items & Others Inquire to the seller or OKVIT CS Team about refund and repair of defective items.
OKVIT will not be held responsible for compensation for defects caused by sellers’ or manufacturers’ faults.
In case minors purchase without agreement from their legal representatives, they can cancel the purchase contract.
Notice The Item and its contents listed on OKVIT are entered by individual sellers.
OKVIT only provides the trading platforms and systems to facilitate transactions, and is not responsible for it.
If you do not use OKVIT's payment method and make a direct payment with the seller, OKVIT will not be held responsible for any loss
or damages.OKVIT is not responsible for the contents registered in OKVIT
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